AiFans does not own or license the creative content hosted on the platform; all intellectual property rights belong exclusively to the creators. Consequently, refunds for unlocked content or subscriptions can only be processed with the creator’s explicit authorization.
⚠️ Coin Refund Policy Notice: All approved refunds are credited back to your platform wallet as AiFans Coins. In accordance with Section 8.2 of our Terms of Service, coins cannot be converted into cash or withdrawn. Accounts attempting to exploit the refund process or bypass coin rules are subject to immediate suspension.
1. Content Refund Eligibility
- Single-Payment Content (Non-Refundable): Pay-per-view post unlocks, digital shop items, and completed custom commissions are strictly non-refundable once unlocked.
- Subscriptions: Subscription purchases are only eligible for a refund within 7 days from the original transaction date, provided the payment is still within the pending holding period on the creator's settlement balance. Refunds requested after 7 days will not be accepted.
2. How to Request a Subscription Refund
If your subscription purchase is within the 7-day window and you have reached an agreement with the creator, please contact our support team with the following information:
- Your account UID.
- A screenshot showing clear written approval from the creator for the refund.
- The exact Transaction ID / Order ID (located under your Billing History).
To submit a refund request for review, contact in-app support or email support@aifans.fans.