As outlined in our Terms of Service (Section 8.2), all coin purchases made on or through AiFans are final and non-refundable. We do not offer direct monetary refunds for coin top-ups once a transaction is successfully processed.
⚠️ Account Policy Notice: Submitting repeated, fraudulent, or unreasonable refund requests and payment chargebacks may result in immediate account restriction or permanent suspension.
Dispute Resolution & Subscription Refunds
While direct monetary refunds for coin purchases are not provided, AiFans is committed to maintaining a fair and transparent environment for both fans and creators in the event of a transaction dispute or content issue:
- Creator Permission: Refunds for tier subscriptions, pay-per-view posts, or commissions—issued back as AiFans Coins to your platform wallet—will generally only be processed with the explicit permission of the creator.
- Exceptional Circumstances: In cases of non-delivery of commissioned work, system delivery errors, or unauthorized account activity, AiFans reserves the right to review the case independently and issue a coin credit at our sole discretion.
How to Request an Investigation
If you believe there has been a transaction error or wish to dispute a purchase made on a creator's page, please contact our team with the following details:
- Your account UID.
- The creator's page name and specific Post / Order / Commission ID ( Check your billing history ).
- A clear explanation of the issue along with any relevant screenshots or supporting evidence.
- Screenshot of conversation with creator.
Our team will conduct a thorough review of the matter. To submit a dispute, contact in-app support or email support@aifans.fans.